Senior Complaints Resolution Specialist
3 weeks ago
We are seeking a skilled Complaints Resolution Specialist to join our team at Arval BNP Paribas Group. As a member of our Complaints Team, you will play a critical role in supporting the FCA definition of a regulated and reportable complaint.
Key responsibilities- Triage and manage regulated complaints to deliver good customer outcomes.
- Work in partnership with internal teams, partners, and suppliers to ensure efficient handling of complaints and referrals.
- Own the triage and allocation of complaints, maintaining central records and identifying opportunities for service improvement.
- Perform 1st line quality control and assurance to support continuous improvement.
We're seeking a detail-oriented and customer-focused individual with excellent communication skills and a passion for delivering exceptional customer service. Ideally, you'll have knowledge of relevant regulatory requirements, including the Financial Conduct Authority, Financial Ombudsman, Consumer Rights Act, and Consumer Credit Act. Experience in 1st line quality control and assurance is also advantageous.
What we offerWe offer a competitive basic salary of up to £35,000, a bonus of up to £1,900, and a comprehensive benefits package, including private medical cover, company pension, and flexible benefits to suit your lifestyle. We're passionate about being a consciously inclusive employer and proud to be a Ban the Box employer.
Interview processThe interview process will include a telephone interview and a 1.5-hour meeting with the hiring panel, which will include a competency-based interview and relevant scenario.
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Senior Complaints Resolution Specialist
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Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full timeAbout the RoleThis is a new and exciting position within our Complaints Team at Arval BNP Paribas Group. As a Senior Complaints Resolution Specialist, you will play a key role in supporting the FCA definition of a regulated and reportable complaint. Your primary responsibility will be to perform the initial triage of regulated complaints, ensuring they are...
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