Regulated Complaints Resolution Expert

1 day ago


Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

Company Overview


Arval BNP Paribas Group is a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.



About the Role


Your goal as a Regulated Complaints Handler is to deliver an exceptional customer service experience, handle regulated customer complaints, and ensure they are handled in accordance with our internal Complaints Handling Policy and Procedures.



Salary


The estimated salary for this position ranges from £28,000 to £29,000 per year, depending on location and qualifications.



Key Responsibilities


You will be responsible for:



  • Ownership of a caseload of regulated complaints to resolution
  • Ensuring regulated complainants are updated and advised of action taken
  • Working in partnership with internal teams, partners, and suppliers to handle complaints
  • Investigating regulated complaints, including reviewing and assessing documents


Required Skills and Qualifications


We are looking for someone who:



  • Has knowledge or awareness of relevant regulatory requirements, including but not limited to the Financial Conduct Authority, The Financial Ombudsman, The Consumer Rights Act & The Consumer Credit Act, and BVRLA
  • Can respond to regulated complainants in a sensitive and understanding manner
  • Has excellent and proven customer service skills, with the ability to communicate to a high standard, both verbally and in writing
  • Displays a high level of accuracy and attention to detail
  • Remains resilient and able to remain calm under pressure
  • Has experience of interpreting and applying legislation to particular situations to reach a fair outcome for the complainant, whilst protecting the commercial interests of Arval UK
  • Has a proven track record of working with and handling complaints, preferably in the financial services and/or leasing industry


Benefits


We offer a comprehensive benefits package, including:



  • Private medical cover, including a digital GP service
  • Company pension with up to 10% employer contribution
  • Discounts on our products and services and discounts in many high street brands
  • 2 paid volunteering days every year
  • Free on-site gym
  • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
  • A range of flexible benefits to suit your lifestyle


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    **Key Responsibilities**As a Regulated Complaints Handler, you will be responsible for handling regulated customer complaints and ensuring they are resolved in accordance with our internal Complaints Handling Policy and Procedures.**About the Role**You will be working with stakeholders across the business to facilitate the handling of complaints where a...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleWe are seeking a skilled Regulated Complaints Specialist to join our team at Arval BNP Paribas Group. As a key member of our customer service team, you will be responsible for handling regulated customer complaints and delivering an exceptional customer experience.Key ResponsibilitiesInvestigate and resolve regulated customer complaints in...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is a new and exciting position within our Complaints Team at Arval BNP Paribas Group. As a Senior Complaints Resolution Specialist, you will play a key role in supporting the FCA definition of a regulated and reportable complaint. Your primary responsibility will be to perform the initial triage of regulated complaints, ensuring they are...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About this roleWe are seeking a skilled Complaints Resolution Specialist to join our team at Arval BNP Paribas Group. As a member of our Complaints Team, you will play a critical role in supporting the FCA definition of a regulated and reportable complaint.Key responsibilitiesTriage and manage regulated complaints to deliver good customer outcomes.Work in...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is a new and exciting position within our Complaints Team. As a Senior Complaints Resolution Specialist, you will play a key role in supporting the FCA definition of a regulated and reportable complaint. Your primary responsibility will be to perform the initial triage of regulated complaints, ensuring they are genuine expressions of...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About Arval BNP Paribas GroupWe're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer...


  • Swindon, Swindon, United Kingdom Chadwick Nott Full time

    Dispute Resolution Solicitor RoleChadwick Nott, a leading regional law firm, is seeking a dispute resolution solicitor to join their successful commercial litigation team in Swindon. This is an excellent opportunity for a qualified solicitor with a strong background in dispute resolution to work alongside experts in their field.The Ideal CandidateWe are...


  • Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    We're seeking a skilled Client Experience Professional to join our Regulated Customer Service team at Arval BNP Paribas. As a key member of our team, you'll be responsible for providing top-notch service to our personal leasing customers, ensuring their queries are resolved efficiently and effectively.With over 190,000 vehicles in our fleet, you'll be...

  • Senior Associate

    4 weeks ago


    Swindon, Swindon, United Kingdom RWK Goodman Full time

    We are seeking a highly skilled Senior Associate to join our Swindon Dispute Resolution team at RWK Goodman.The ideal candidate will have a strong background in commercial and civil disputes, insolvency, debt recovery, and professional negligence.Key responsibilities will include:Leading on client matters and assisting partners on complex cases.Demonstrating...


  • Swindon, Swindon, United Kingdom CV-Library Full time

    Job OverviewWe are seeking a Senior Commercial Dispute Resolution Attorney to join our team in Swindon. As a key member of our litigation team, you will be responsible for managing a caseload of commercial dispute resolution matters, including contract disputes, professional negligence claims, and shareholder disputes.Key ResponsibilitiesConducting legal...


  • Swindon, Swindon, United Kingdom Nationwide Building Society Full time

    Job OverviewWe are seeking a highly skilled Data Privacy Regulation Specialist to join our team at Nationwide Building Society. As a key member of our Data Privacy team, you will play a critical role in ensuring ongoing compliance with emerging legislation and guidance.You will work closely with our Data Privacy Operations and Advice Manager and Senior Data...

  • Culinary Expert

    4 weeks ago


    Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Culinary Expert Wanted for beBee ProfessionalsWe are seeking a skilled Culinary Expert to join our team at beBee Professionals. As a key member of our kitchen, you will be responsible for preparing high-quality dishes, ensuring excellent food presentation, and maintaining high standards of kitchen hygiene.Responsibilities:Prepare and cook a variety of dishes...


  • Swindon, Swindon, United Kingdom RWK Goodman Full time

    We are seeking a highly skilled Commercial Litigation Expert to join our Swindon Dispute Resolution team at RWK Goodman.Our team advises on a wide range of commercial disputes, acting for large clients across various industries and sectors.The successful candidate will support the Head of Team in achieving the Team Business Plan and contributing to the...


  • Swindon, Swindon, United Kingdom Medmatch Full time

    A career-defining opportunity has arisen for an accomplished Endodontist to join a prestigious independent dental practice near Swindon, Wiltshire.About the Position:Specialist Endodontist or DWSI (Dentist with Special Interest)Flexible 1-day per month scheduleBeneficial 50% split on all private work completedAdvanced endodontics with access to cutting-edge...

  • Building Surveyor

    4 weeks ago


    Swindon, Swindon, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:The successful candidate will be responsible for managing day-to-day repairs in both domestic and commercial buildings, ensuring high-quality work, excellent value for money, and high customer satisfaction.Key Responsibilities:Assist in managing the safety inspection programme to ensure compliance with regulations and service standards.Undertake...

  • Culinary Expert

    1 month ago


    Swindon, Swindon, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled Culinary Expert to lead our kitchen team at beBee Professionals in Swindon, United Kingdom. As a key member of our culinary team, you will be responsible for preparing high-quality dishes, ensuring excellent food presentation, and maintaining high standards of kitchen hygiene.Responsibilities:Prepare and cook a variety of...


  • Swindon, Swindon, United Kingdom RWE AG Full time

    RWE Supply & Trading GmbH OverviewWe are a leading energy trading company in the UK, shaping the energy transition with our expertise in market risk management and renewable energy.About the RoleThe Market Connections and Regulatory Expert will provide expert guidance on industry codes and regulations, promoting RWE's interests through external forums and...


  • Swindon, Swindon, United Kingdom Daniel Owen Ltd Full time

    About Our ClientOur client is a reputable not-for-profit organisation providing in-house repairs and maintenance services to a diverse portfolio of properties.The RoleThis exciting opportunity exists for a skilled Landscape Technician to join their Estate Services team based in Swindon.Key Responsibilities:Safely operate and maintain gardening equipment and...


  • Swindon, Swindon, United Kingdom Renesas Electronics Full time

    Job SummaryThis role is responsible for ensuring the company's compliance with employment law and regulations across all countries where the workforce operates. The ideal candidate will have experience in managing complex employment law and regulations, as well as providing counsel to HR teams and business leaders.Key ResponsibilitiesAct as a subject matter...


  • Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full time

    Job DescriptionLead a team of Process Engineers, Project Engineers, and Project Managers to ensure technical compliance and flawless production output.Develop and implement strategies to improve technical capabilities, encouraging collaboration and ensuring reliable production output.Provide essential technical and scientific support to evaluate technical...