Regulated Complaints Resolution Expert
2 weeks ago
**Key Responsibilities**
As a Regulated Complaints Handler, you will be responsible for handling regulated customer complaints and ensuring they are resolved in accordance with our internal Complaints Handling Policy and Procedures.
**About the Role**
You will be working with stakeholders across the business to facilitate the handling of complaints where a First Time Resolution has not been possible. You will investigate regulated complaints, review and assess documents, and work in partnership with internal teams, partners, and suppliers to handle complaints.
**Requirements**
To be successful in this role, you will need excellent customer service skills, with the ability to communicate effectively both verbally and in writing. You will also need a high level of accuracy and attention to detail, as well as the ability to remain resilient and calm under pressure.
**Benefits**
We offer a comprehensive benefits package, including private medical cover, a company pension, and discounts on our products and services. You will also have access to a range of flexible benefits to suit your lifestyle.
**Company Culture**
We are passionate about being a consciously inclusive employer, with a strong Speak Up culture. We are also proud to be a Ban the Box employer, committed to a fair and inclusive society for all.
**Interview Process**
The interview process will include a telephone interview with our Talent Acquisition team and a 1-hour meeting with the hiring panel, which will include a competency-based interview.
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