Service Representative Professional
21 hours ago
We are a dynamic and growing company in the automotive industry, looking for a skilled Customer Service Representative to join our team in Bridgend.
This is a fantastic opportunity for someone with a passion for delivering excellent customer service to join our established customer support unit. As a key member of our team, you will be responsible for managing bookings, conducting outbound calls, and collaborating with service teams to ensure seamless customer experiences.
Your key responsibilities will include:
- Managing both inbound and outbound bookings for services, MOTs, and repairs;
- Conducting outbound calls to schedule appointments and confirm existing bookings;
- Collaborating with service teams to optimize customer experience;
- Providing accurate and comprehensive information on service options and pricing;
- Resolving customer enquiries and concerns promptly, ensuring the highest level of satisfaction.
To succeed in this role, you will need:
- Previous experience in a customer service role, preferably within a contact centre setting;
- Exceptional communication skills, characterized by professionalism and courtesy;
- Strong organizational skills and multitasking abilities to manage appointment schedules effectively;
- Familiarity with automotive services and dealership operations is advantageous;
- Adaptability to thrive in a dynamic and fast-paced work environment.
We are committed to offering our employees a rewarding package that includes:
- A competitive salary of £35,000 per annum;
- 30 days annual leave including bank holidays (pro rata) which increases with length of service;
- Birthday day off;
- Contributory Pension Scheme;
- Staff discounted parts and servicing plus a free MOT every year;
- Recognition of length of service at 5,10,20,30 & 40 years anniversary;
- Life Assurance (death in service benefit);
- Staff Car Scheme;
- Colleague Referral Scheme / Customer Referral Schemes;
- Cycle to Work Scheme;
- Employee Assistance programme with access to a 24/7 helpline;
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health;
- Development opportunities within the Sinclair Group.
Please note that salaries may vary based on individual qualifications and experience.
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