Service Representative Professional

21 hours ago


Bridgend, Bridgend county borough, United Kingdom Sinclair Group Full time

We are a dynamic and growing company in the automotive industry, looking for a skilled Customer Service Representative to join our team in Bridgend.

This is a fantastic opportunity for someone with a passion for delivering excellent customer service to join our established customer support unit. As a key member of our team, you will be responsible for managing bookings, conducting outbound calls, and collaborating with service teams to ensure seamless customer experiences.

Your key responsibilities will include:

  • Managing both inbound and outbound bookings for services, MOTs, and repairs;
  • Conducting outbound calls to schedule appointments and confirm existing bookings;
  • Collaborating with service teams to optimize customer experience;
  • Providing accurate and comprehensive information on service options and pricing;
  • Resolving customer enquiries and concerns promptly, ensuring the highest level of satisfaction.

To succeed in this role, you will need:

  • Previous experience in a customer service role, preferably within a contact centre setting;
  • Exceptional communication skills, characterized by professionalism and courtesy;
  • Strong organizational skills and multitasking abilities to manage appointment schedules effectively;
  • Familiarity with automotive services and dealership operations is advantageous;
  • Adaptability to thrive in a dynamic and fast-paced work environment.

We are committed to offering our employees a rewarding package that includes:

  • A competitive salary of £35,000 per annum;
  • 30 days annual leave including bank holidays (pro rata) which increases with length of service;
  • Birthday day off;
  • Contributory Pension Scheme;
  • Staff discounted parts and servicing plus a free MOT every year;
  • Recognition of length of service at 5,10,20,30 & 40 years anniversary;
  • Life Assurance (death in service benefit);
  • Staff Car Scheme;
  • Colleague Referral Scheme / Customer Referral Schemes;
  • Cycle to Work Scheme;
  • Employee Assistance programme with access to a 24/7 helpline;
  • Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health;
  • Development opportunities within the Sinclair Group.

Please note that salaries may vary based on individual qualifications and experience.



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