Strategic Excellence Lead

1 week ago


London, Greater London, United Kingdom University College London Full time
Opportunity Overview

This exciting role offers a chance to lead our participation in the UniForum programme, as well as other benchmarking data initiatives.

About the Role

We are seeking an experienced leader to join our Service Excellence function, which forms part of the Professional Services Hub. This hub brings together key customer-facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations.

Key Responsibilities
  • Deliver programmes and projects within a complex organisation, using various programme and project management methodologies, principles, and techniques.
  • Leverage strong organisational skills and project management expertise to drive success.
  • Develop and implement strategies to enhance service excellence and maturity across the university.
Requirements
  • Proven track record of delivering high-quality results in a complex environment.
  • Strong understanding of data analysis and its application in strategic decision-making.
  • Excellent leadership and communication skills, with the ability to motivate and develop teams.
Benefits
  • 41 days annual leave, including 27 days' annual leave and 8 bank holidays.
  • Additional 5 days' annual leave purchase scheme.
  • Cycle to work scheme and season ticket loan.
  • Immigration loan.
  • Relocation scheme for certain posts.
  • Enhanced maternity, paternity, and adoption pay.
  • Employee assistance programme.
  • Discounted medical insurance.
Our Commitment to Equality, Diversity, and Inclusion

We value diversity and strive to create an inclusive environment that fosters creativity and innovation. We welcome applications from candidates representing the world's talent, regardless of disability or background.



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