IT Support Specialist

2 days ago


Woking, Surrey, United Kingdom CV-Library Full time
Job Title: DaaS Service Desk Agent

Location: Woking, Surrey

This is an excellent opportunity to join a top provider of premium IT solutions and services as a DaaS Service Desk Agent. Our team works closely with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures.

We are looking for an organized individual with excellent time management skills to deliver exceptional customer service. As a DaaS Service Desk Agent, you will be responsible for managing your own workload, prioritizing tasks, and escalating issues to senior managers when necessary. You will also be required to meet and exceed target SLAs, manage end-to-end processes, and communicate effectively with external partners and clients.

The ideal candidate will have a minimum of 5 GCSEs including Maths and English (Grade 9-4/A-C), proficiency in Excel, and experience working in a service desk environment. They will also possess excellent verbal and written communication skills, accuracy, and attention to detail. If you are a motivated and adaptable individual who can work well under pressure, we encourage you to apply for this exciting role.

Salary: £43,000 - £50,000 per annum depending on experience

This is a permanent full-time position based in Woking, Surrey. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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