Tech Support Specialist

4 days ago


Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time
Job Overview

We are seeking a highly motivated and customer-centric individual to join our dynamic team as a Tech Support Specialist. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.

Key Responsibilities
  1. Provide first-line technical support to clients via phone, email, and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
  2. Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
  3. Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
  4. Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
  5. Proactively identify opportunities to optimize client systems and processes through the effective use of Microsoft 365 and cloud technologies.
  6. Contribute to the development and maintenance of knowledge base articles and support documentation.
Salary

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.

Benefits
  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

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