Customer Experience Strategist
2 months ago
Are you passionate about crafting exceptional customer experiences? Do you thrive in a fast-paced environment where you can drive innovation and make a lasting impact?
Pontoon is seeking a talented Customer Experience Lead to join our client's dynamic team. As a key member of the organisation, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.
Key Responsibilities:- Gather and analyse user data to derive actionable insights and recommendations for the connections process.
- Plan and execute user research, utilising qualitative and quantitative methods such as interviews, usability testing, surveys, and competitive analysis.
- Collaborate with cross-functional teams to translate research findings into well-designed products and services that deliver an exceptional customer experience.
- Advocate for the customer throughout the product development lifecycle, ensuring user needs and preferences are considered at every stage.
- Stay up to date with the latest trends, tools, and methodologies in user research and user-centred design.
- Proven experience in leading UX strategy and design for digital products and services, ideally within the energy or utility sector.
- Strong understanding of UX principles, methodologies, and best practices, including user research, information architecture, interaction design, and usability testing.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- A passion for creating user-centred designs that solve complex problems and enhance the customer experience.
Pontoon is an employment consultancy that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Customer Experience Strategist
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Warwick, United Kingdom Pontoon Full timeAbout the RolePontoon is seeking a talented Customer Experience Lead to join their team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyse user data using a variety of research tools and techniques to derive actionable...
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Customer Experience Strategist
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Warwick, United Kingdom Pontoon Full timeAbout the RolePontoon is seeking a talented Customer Experience Lead to join their team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyse user data using a variety of research tools and techniques to derive actionable...
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