Customer Operations Manager

4 weeks ago

Warwick, United Kingdom Auctoro Recruitment Full time
Customer Operations Manager
We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire.
The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy. This role ensures effective service delivery that meets company standards and customer satisfaction goals, primarily by managing team leaders and supporting strategic initiatives across customer journey stages.
This role is designed for a dynamic leader passionate about operational excellence and customer satisfaction. The Customer Operations Manager's strategic initiatives and leadership will directly influence the company’s reputation and success in the market.
Key Responsibilities:
* Manage Team Leaders: Oversee the performance of team leaders to ensure effective execution of customer service strategies and operational efficiency.
* Develop Team: Drive recruitment, talent acquisition, coaching, and mentoring efforts to build and maintain a high-performing, motivated, and engaged team.
* Strategic Integration: Harmonize the operational strategies of team leaders with customer journey insights provided by journey managers, creating a cohesive service experience.
* Resource Optimization: Ensure optimal allocation of resources that supports both operational needs and customer journey enhancements.
* Performance Oversight: Monitor a range of KPIs from operational efficiency to customer satisfaction, ensuring they align with and support strategic objectives.
* Liaison: Actively address and resolve potential tensions between team leaders and journey managers to maintain operational harmony and strategic coherence.
Key Skills, Experience & Knowledge:
* Operational Management: Extensive experience in managing customer service operations, including team leadership and resource optimization.
* Strategic Integration: Proven ability to align operational strategies with broader customer service goals and insights.
* Analytical Skills: Strong analytical skills to monitor and interpret key performance indicators (KPIs) and make data-driven decisions.
* Operational Management: Extensive experience in managing customer service operations, including team leadership and resource optimization.
* Strategic Integration: Proven ability to align operational strategies with broader customer service goals and insights.
* Analytical Skills: Strong analytical skills to monitor and interpret key performance indicators (KPIs) and make data-driven decisions.
* Integrity and Accountability: Ensures that all initiatives and team actions uphold the company’s values, working openly and honestly without compromising our principles.
* Trust and Empowerment: Demonstrates trust in team capabilities by delegating tasks and empowering team leaders, fostering confidence and initiative.
* Curiosity and Innovation: Constantly seeks feedback and explores innovative approaches to enhance operational efficiency and customer satisfaction.
* Inclusivity and Team Development: Fosters an inclusive team environment where diverse ideas are valued, contributing to comprehensive and effective solutions.
* Passion for Excellence: Approaches all tasks with enthusiasm and a commitment to achieving and maintaining high standards in every aspect of customer operations.
Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent

  • Customer Operations Manager

    1 month ago

    Warwick, United Kingdom CV-Library Full time

    Customer Operations Manager We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire. The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy. This role ensures effective...

  • Customer Operations Manager

    4 weeks ago

    Warwick, United Kingdom AUCTORO RECRUITMENT LIMITED Full time

    Customer Operations Manager We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire. The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy. This role ensures effective...

  • Operations Coordinator(Customer Service)

    1 month ago

    Warwick, United Kingdom CitySprint Full time

    Operations Coordinator(Customer Service) Operations Coordinator | Warwick | Permanent Salary: 24,169 Shifts: Between 10 am to 7 pm Hours:  40 hours per week, Monday-Friday Benefits and perks: An  impressive holiday allowance  that rises in line with your years of service. Additional day off  for your birthday so you can celebrate...

  • Customer Relationship Operations Support

    2 months ago

    Warwick, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time

    Job summary The role of Customer Relationship Operations Support is vital to ensuring we continue to have an understanding of our customers, the opportunities being developed and the insight of our market. Working closely with the Director - Bids & Development, Client Business Partner and Customer Account Directors you will be responsible for managing...

  • Customer Service Administrator

    5 months ago

    Warwick, United Kingdom Plus One Personnel Full time

    Customer Service Administrator Job Details **Sector**: Admin & Secretarial **Location**: Warwick, Warwickshire **Type**: Permanent **Salary**: £25,000 to £28,000 **Reference**: 251289 **Please note: This is a full time role, working Monday - Friday. The working hours are 7.30am - 4.30pm. It is an on-site role based in Warwick.** **Main...

  • Customer Service Coordinator

    5 months ago

    Warwick, United Kingdom Apex Recruitment Services Full time

    **6-month FTC** **Location: Warwick** **Hybrid Working Model** **37.5 hours per week with flexible start and finish times (Part time hours would also be considered)** An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen. Join us for an exhilarating 6-month journey where you...

  • Ice Rink Operations Manager

    1 month ago

    Warwick, United Kingdom Warwick Castle Full time

    Lead the Magic on IceAre you ready to take on a unique challenge this winter? We're seeking an experienced Ice Rink Operations Team Leader to join our team at Warwick Castle.In this role, you'll work closely with the Event Manager to ensure the ice rink runs smoothly day in and day out. You'll manage a fantastic team of Ice Rink Hosts, oversee daily...

  • Ice Rink Operations Manager

    1 month ago

    Warwick, United Kingdom Warwick Castle Full time

    Lead the Magic on IceAre you ready to take on a unique challenge this winter? We're seeking an experienced Ice Rink Operations Team Leader to join our team at Warwick Castle.In this role, you'll work closely with the Event Manager to ensure the ice rink runs smoothly day in and day out. You'll manage a fantastic team of Ice Rink Hosts, oversee daily...

  • Customer Care Advisor

    1 month ago

    Warwick, United Kingdom CV-Library Full time

    Customer Care Advisor  We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services. The successful candidate will be required to provide effective and efficient support to...

  • Landscape Operations Manager

    2 weeks ago

    Warwick, United Kingdom Isola Garden Design Limited Full time

    Job summary Isola Garden Design delivers high-end domestic landscape projects throughout Warwickshire, the West Midlands and the Cotswolds. Our fundamental ethos is to maintain exceptionally high standards of craftsmanship, care and service.This role will take overall responsibility for the delivery and execution of all landscape projects, ensuring they are...

  • Landscape Operations Manager

    1 week ago

    Warwick, United Kingdom Isola Garden Design Limited Full time

    Job summary Isola Garden Design delivers high-end domestic landscape projects throughout Warwickshire, the West Midlands and the Cotswolds. Our fundamental ethos is to maintain exceptionally high standards of craftsmanship, care and service.This role will take overall responsibility for the delivery and execution of all landscape projects, ensuring they are...

  • Landscape Operations Manager

    6 days ago

    warwick, United Kingdom Isola Garden Design Limited Full time

    Job summary  Isola Garden Design delivers high-end domestic landscape projects throughout Warwickshire, the West Midlands and the Cotswolds. Our fundamental ethos is to maintain exceptionally high standards of craftsmanship, care and service. This role will take overall responsibility for the delivery and execution of all landscape projects, ensuring they...

  • Customer Care Advisor

    3 weeks ago

    Warwick, United Kingdom Brellis Recruitment Full time

    Customer Care Advisor We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.The successful candidate will be required to provide effective and efficient support to customers...

  • Customer Service Representative

    3 weeks ago

    Warwick, United Kingdom Brellis Recruitment Full time

    Customer Care AdvisorWe are seeking a highly skilled and motivated Customer Care Advisor to join our team at Brellis Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and prospects.Key Responsibilities:Manage email enquiries and add prospect data to our CRM databaseAnswer...

  • Customer Service Representative

    3 weeks ago

    Warwick, United Kingdom Brellis Recruitment Full time

    Customer Care AdvisorWe are seeking a highly skilled and motivated Customer Care Advisor to join our team at Brellis Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and prospects.Key Responsibilities:Manage email enquiries and add prospect data to our CRM databaseAnswer...

  • Customer Care Advisor

    1 month ago

    Warwick, United Kingdom Brellis Recruitment Ltd Full time

    Customer Care Advisor We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.The successful candidate will be required to provide effective and efficient support to customers...

  • Customer Care Advisor

    1 month ago

    Warwick, United Kingdom Brellis Recruitment Ltd Full time

    Customer Care Advisor We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.The successful candidate will be required to provide effective and efficient support to customers...

  • Operations Coordinator

    3 weeks ago

    Warwick, United Kingdom CitySprint Full time

    Operations Coordinator Operations Coordinator | Warwick | Permanent Salary: 24,169 Shifts: Between 10 am to 7 pm Hours:  40 hours per week, Monday-Friday Benefits and perks: An  impressive holiday allowance  that rises in line with your years of service. Additional day off  for your birthday so you can celebrate in style. Death...

  • Goods in Operative

    4 months ago

    Warwick, United Kingdom Apex Recruitment Full time

    **GOODS IN OPERATOR** **Location**:Wellesbourne **Hours**:Monday - Friday 9.00 am - 5.30 pm (1 hr lunch) **Salary**:£23,727 per annum Temp to perm, full time 37.5 hours a week Our client is a leading video game development company and publisher, based in Wellesbourne. As part of our continuous growth, They are looking for a Goods in Operator to join...

  • Customer Service Executive Brand

    5 months ago

    Warwick, United Kingdom M:Ploy Personnel Full time

    **Company overview** The Wanzl Group is a recognised global leader for the supply of retail equipment and services across the Logistics Industry and retail sector. The Wanzl UK Group of companies is the largest subsidiary of Wanzl turning over circa £80m annually & currently employs circa 700 staff throughout the UK & Republic of Ireland. As Customer...