Retail Branch Manager

2 months ago

Plymouth, Plymouth, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced and motivated Branch Manager to lead our retail team and drive sales and customer service excellence. As a key member of our management team, you will be responsible for maximizing branch profitability, inspiring your team, and delivering exceptional customer service.

Key Responsibilities
  • Lead the overall profitability of your branch by maximizing all sales to the fullest potential, exceeding targets wherever possible.
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau.
  • Manage, coach, and develop your branch colleagues.
  • Inspire your customers through providing exceptional customer service at all times.
  • Increase the exposure of your branch through developing new business leads and maximizing social media to promote offers, generating customer engagement and sales.
  • Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity while ensuring colleague motivation and morale is at its best.
  • Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact.
  • Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression.
Requirements
  • Great leadership skills and experience of working leading other colleagues.
  • Ability to coach, develop, and motivate a team.
  • Ability to work towards individual and team sales targets.
  • Excellent communication and customer service experience.
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
  • Ability to assist with the development of colleagues in order to maximize job satisfaction, performance, and talent succession.
  • Competent IT skills.
About Us

Hays Travel is a company that values and uplifts its employees. We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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