Branch Manager

4 weeks ago


Plymouth, Plymouth, United Kingdom Hays Travel Full time
Lead a Retail Branch and Inspire Your Team

At Hays Travel, we are seeking a highly motivated and experienced Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales, and exceeding targets. You will also be responsible for managing, coaching, and developing your branch colleagues, as well as inspiring your customers through providing exceptional customer service.

Key Responsibilities:
  • Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible
  • Manage, coach, and develop your branch colleagues
  • Inspire your customers through providing exceptional customer service at all times
  • Develop new business leads and maximise social media to promote offers, generating customer engagement and sales
  • Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity while ensuring colleague motivation and morale is at its best
What We Are Looking For:
  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
Our SMILE Values:
  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

We are a company that truly values and uplifts its employees. We offer amazing benefits such as holiday discounts, discounted currency rates, and FREE educational visits to destinations all around the world and across the seven seas. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.



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