Branch Manager

2 months ago

Plymouth, Plymouth, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced and motivated Branch Manager to lead our retail team and drive sales and service excellence. As a key member of our management team, you will be responsible for maximizing branch profitability, inspiring and developing your team, and delivering exceptional customer service.

Key Responsibilities
  • Lead the overall profitability of your branch by maximizing sales and exceeding targets
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues
  • Inspire customers through providing exceptional customer service
  • Develop new business leads and maximize social media to promote offers and generate customer engagement and sales
  • Oversee and support team members' performance, supporting areas for development to achieve maximum productivity while ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices, and ensure their development is tailored to their talent progression
Requirements
  • Great leadership skills and experience of working with and leading other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues to maximize job satisfaction, performance, and talent succession
  • Competent IT skills
About Us

Hays Travel is a company that values and uplifts its employees. We are committed to safeguarding and promoting the welfare of all colleagues and are an accredited employer provider of apprenticeships. We undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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