Housing Management Specialist

3 weeks ago


London, Greater London, United Kingdom CIH International Housing Group Full time
Housing Officer Role

Sanctuary Housing Services Limited is a leading social landlord, providing around 70,000 homes across England. We are seeking a skilled Housing Officer to join our London-based Tenancy Management Team.

Key Responsibilities:

  1. Provide a high-quality housing management service that meets the needs of customers and the wider community.
  2. Develop and maintain relationships with customers, colleagues, and external stakeholders to ensure effective service delivery.
  3. Manage complaints about service delivery and work with colleagues to resolve issues.
  4. Collaborate with external agencies to resolve issues affecting tenant welfare, including domestic abuse, anti-social behaviour, and safeguarding.
  5. Prior experience of delivering high-quality tenancy services and an understanding of Microsoft Office packages.

Benefits:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions.
  • Life Assurance.
  • Employee Advice Service including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.

About Us:

Sanctuary Housing is a not-for-profit organisation, reinvesting any surplus back into the local communities we serve. We are committed to making a positive impact on the lives of our customers and staff.



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