Claims Management Lead

24 hours ago


Falkirk, Falkirk, United Kingdom Densell Recruitment Full time
About the Role

This senior claims handler position requires a highly skilled and experienced professional to lead our claims management team in Falkirk. The successful candidate will be responsible for handling complex claims, resolving disputes, and maintaining strong relationships with clients and stakeholders.

Job Description:

  • Manage and coordinate the claims process from initial contact to resolution, ensuring high levels of customer satisfaction and compliance with industry regulations.
  • Provide guidance and support to junior team members, promoting a culture of excellence and continuous improvement.
  • Develop and implement effective strategies to reduce claims costs, improve efficiency, and enhance customer experience.

Requirements:

  • Minimum 5 years' experience in claims handling or a related field, with a proven track record of success and leadership.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and team members.

Benefits:

  • A competitive salary range of £40,000 - £50,000 per annum, depending on experience.
  • Opportunities for career progression and professional development within the company.
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave entitlement.

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