Senior Claims Resolution Specialist

4 days ago


Falkirk, Falkirk, United Kingdom Densell Recruitment Full time

About the Role

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We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join our established team in Falkirk. As a Senior Claims Handler, you will manage a case load of property claims from inception to completion, overseeing all administrative aspects and ensuring client systems/portals are accurately maintained.

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Key Responsibilities:

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  • Oversee property claims from receipt of initial instruction to job completion of works">
  • Take responsibility for all administrative aspects of each claim, maintaining accurate client records and adhering to Service Level Agreements">
  • Act as central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion">
  • Manage regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards">
  • Schedule trades according to job requirements on a day-to-day basis, optimising their time and minimising travel">
  • Order materials for delivery to site">
  • Assess customer satisfaction with service and identify necessary remedial action">
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Requirements:

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  • Previous experience in administration, claims handling and customer service">
  • Experience in planning and allocating work to field-based staff">
  • Experience overseeing the work of others or supporting team workflow">
  • An understanding of claims management tools and systems is advantageous">
  • Strong literacy and numeracy skills">
  • Proficiency in IT skills, including basic Excel use">
  • Excellent communication skills with ability to influence and engage effectively across all levels">
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Benefits Package:

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  • The salary for this role is estimated at £29,400 per annum">
  • Working hours are 9.30am to 5.00pm (40 hours per week)">
  • Office-based position">
  • 25 days annual leave (including Bank Holidays) plus additional benefits">
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About Us

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Densell Recruitment values its employees and provides a supportive work environment that encourages growth and development. If you have the skills and qualifications required for this role, please apply by following the instructions provided below.



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