Senior Claims Resolution Specialist
4 days ago
About the Role
">We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join our established team in Falkirk. As a Senior Claims Handler, you will manage a case load of property claims from inception to completion, overseeing all administrative aspects and ensuring client systems/portals are accurately maintained.
">Key Responsibilities:
">- ">
- Oversee property claims from receipt of initial instruction to job completion of works">
- Take responsibility for all administrative aspects of each claim, maintaining accurate client records and adhering to Service Level Agreements">
- Act as central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion">
- Manage regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards">
- Schedule trades according to job requirements on a day-to-day basis, optimising their time and minimising travel">
- Order materials for delivery to site">
- Assess customer satisfaction with service and identify necessary remedial action">
Requirements:
">- ">
- Previous experience in administration, claims handling and customer service">
- Experience in planning and allocating work to field-based staff">
- Experience overseeing the work of others or supporting team workflow">
- An understanding of claims management tools and systems is advantageous">
- Strong literacy and numeracy skills">
- Proficiency in IT skills, including basic Excel use">
- Excellent communication skills with ability to influence and engage effectively across all levels">
Benefits Package:
">- ">
- The salary for this role is estimated at £29,400 per annum">
- Working hours are 9.30am to 5.00pm (40 hours per week)">
- Office-based position">
- 25 days annual leave (including Bank Holidays) plus additional benefits">
About Us
">Densell Recruitment values its employees and provides a supportive work environment that encourages growth and development. If you have the skills and qualifications required for this role, please apply by following the instructions provided below.
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