Agricultural Service Advisor
2 days ago
We are seeking a skilled Agricultural Service Advisor to join our team in Winchester. As an Agricultural Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring the smooth operation of our agricultural machinery and 4x4 vehicles.
Key Responsibilities:- Provide professional communication with customers to obtain details of customer issues and provide information about products and services.
- Produce job cards and update customers and machine records.
- Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.
- Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in a timely manner.
- Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.
- Answer telephone service enquiries with the ability to action customers' requirements or even advise customers over the phone and in person.
- Perform all other duties as assigned by management in a professional and efficient manner.
Requirements:
- Professionally communicate with customers by telephone or in person.
- Produce job cards and update customers and machine records.
- Prepare and complete invoices.
- Liaise with technicians about parts ordering.
- Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.
- Answer telephone service enquiries.
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