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Agricultural Service Advisor
2 months ago
We are seeking a skilled Service Advisor to join our team at Bennett and Game Recruitment. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring the smooth operation of our service department.
Key Responsibilities:- Customer Communication: Professionally communicate with customers by telephone or in person to provide information about products and services or to obtain details of customer issues.
- Job Card Management: Produce job cards and update customers and machine records.
- Invoice Preparation: Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.
- Parts Ordering: Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in a timely manner.
- Service Scheduling: Liaise with customers to schedule in Breakdown's, Repairs, Services, and follow-up on customers service satisfaction.
- Telephone Enquiries: Answer telephone service enquiries with the ability to action customers' requirements or even advise customers over the phone and in person.
- Additional Duties: Perform all other duties as assigned by management in a professional and efficient manner.
To be successful in this role, you will need to have a strong understanding of agricultural machinery and a proven track record of providing excellent customer service. You will also need to be able to work effectively in a team environment and have strong communication skills.
