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IT Services Delivery Manager
2 months ago
GFR Tech Ltd is seeking an experienced IT Services Delivery Manager to join our team in Bracknell. As a key member of our IT department, you will be responsible for overseeing the Service Desk operations and ensuring prompt and effective handling of incidents and service requests.
Key Responsibilities:- Ensure prompt and effective handling of incidents and service requests
- Monitor service desk metrics and intervene in case of deviations from SLAs and quality standards
- Coordinate issue troubleshooting and timely escalation
- Oversee IT projects and manage asset lists, stock levels, software licenses, and IT documentation
- Lead an IT service delivery team and have sound knowledge of problem management and incident management processes
- Monitor trends and analyze data to identify issues and suggest measures for long-term resolution
- Be the escalation point for IT engineers and manage and coordinate urgent and complicated support issues
- Responsibility for process and service improvements
- Work closely with the CEO and Finance team to ensure exceptional customer service and continuously improve, expand, and evolve the business
- Support, appraise, develop, and coach the team of engineers
- Previous experience of managing a small team within an IT environment, preferably within an MSP operation
- Strong communication and customer service skills
- Technical background with a good understanding of relevant technologies such as Windows Operating Environment, Cloud Services, Virtualisation, Hosting, Networking, and Storage
GFR Tech Ltd is a leading provider of end-to-end IT solutions and managed IT services for small to medium-sized businesses. We have a proven track record with a broad range of clients across various industries.
We offer a modern office in Bracknell with free onsite parking and easy access to the town centre. Applicants will ideally live within 30 minutes' commute of our Bracknell office.
