Customer Service Liaison
3 days ago
At beBee Professionals, we are seeking a highly skilled and efficient Support Specialist to join our team in the United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional support and resolving queries in a timely manner.
Responsibilities:
- Handle high-volume incoming calls, emails, and chat queries from customers with professionalism and courtesy.
- Deliver accurate information regarding products and services, ensuring customer satisfaction.
- Efficiently resolve customer issues and escalate when necessary, maintaining a positive relationship.
- Process customer orders and manage account information with precision and attention to detail.
- Maintain records of customer interactions and follow-up tasks, ensuring seamless communication.
- Collaborate closely with other departments to ensure customer satisfaction and deliver excellent results.
- Assist with administrative tasks as needed, contributing to the smooth operation of the team.
Requirements:
- Prior experience in a customer-facing role is highly valued.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Proficiency in Microsoft Office and CRM systems, with a keen eye for detail.
- Able to work independently and as part of a team, demonstrating flexibility and adaptability.
- Familiarity with flexible working hours, including weekends, and a willingness to contribute to a dynamic team environment.
Salary: £25,000 - £30,000 per annum, depending on experience.
Benefits:
- Competitive salary with performance-based bonuses.
- A comprehensive pension scheme and healthcare benefits package.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A supportive work environment with clear expectations and goals.
- Flexible working options, including remote work arrangements.
We are committed to delivering exceptional customer experiences and believe that you could be an invaluable addition to our team. If you share our passion for customer-centric support, send your CV to us today.
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