School Business Development Account Manager

4 weeks ago


Laughton en le Morthen, Rotherham, United Kingdom EDClass Full time
Job Summary

As a School Business Development Account Manager at EDClass, you will play a crucial role in developing and maintaining strong relationships with our clients and customers in the education sector. Your primary responsibility will be to identify and pursue new business opportunities, while also ensuring the continued growth and satisfaction of our existing customer base.

Key Responsibilities
  • Establish and maintain relationships with key decision-makers in schools and Multi-Academy Trusts (MATS) to promote EDClass products and services.
  • Develop and execute sales strategies to increase business renewals and upsell/cross-sell EDClass products and services to existing customers.
  • Provide exceptional customer service, responding to customer inquiries, resolving issues, and processing refunds in a timely and professional manner.
  • Collaborate with the Customer Service department to deliver training to EDClass staff on how to use the platform and provide online training to customers and students.
  • Plan and host EDChampion events to promote EDClass products and services.
  • Monitor and respond to safeguarding/learner issues, ensuring a safe and secure learning environment for our customers.
  • Stay up-to-date with platform developments and report any bugs or issues to the development team.
  • Maintain accurate records of customer interactions and update customer service spreadsheets as required.
  • Collect feedback and surveys from schools within agreed timescales to ensure continuous improvement of EDClass products and services.
  • Integrate EDClass products with other systems, such as Active Campaign, to enhance the customer experience.

Requirements
  • Proven experience in business development, sales, or account management in the education sector.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and customers.
  • Strong problem-solving and analytical skills, with the ability to identify and pursue new business opportunities.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to meet the needs of the business.
  • Proficiency in using business software and systems, including CRM platforms and email marketing tools.

What We Offer
  • A competitive salary and uncapped bonus structure.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The opportunity to work with a leading education technology company, making a positive impact on the lives of students and teachers.


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