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Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for ensuring that our customers receive exceptional service and that our stores run smoothly and efficiently.
Key Responsibilities- Manage and motivate a team of customer service representatives to deliver excellent customer service and achieve sales targets.
- Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and sales data to identify areas for improvement and implement changes as needed.
- Collaborate with other departments, such as sales and marketing, to ensure that customer service initiatives are aligned with business objectives.
- Provide training and coaching to customer service representatives to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Proven experience in customer service management, preferably in a retail environment.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Knowledge of customer service principles and practices, including customer relationship management and conflict resolution.
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
