Customer Service Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer and Data Support Executive. As a key member of our Delivery team, you will be responsible for ensuring the smooth running of all deliveries and providing excellent service to our customers.

You will lead and inspire a team of front-line colleagues to work efficiently and effectively, and partner with Trade Union to drive performance improvement. In return, you will enjoy a range of benefits, including a 10% on-target bonus, generous holiday allowance, flexible working, and access to our Cycle2work scheme and corporate discounts.

About You

We are looking for someone who is flexible, able to excel under pressure, and has excellent communication and interpersonal skills. You will be able to empathise, motivate, coach, and collaborate with colleagues to achieve our goals.

As a key member of our team, you will be required to travel and attend training sessions, and may need to stay overnight. We are proud of our diverse employee network groups and are committed to inclusion and diversity.

What We Offer

We offer a range of benefits, including:

  • 10% on-target bonus
  • Generous holiday allowance
  • Flexible working
  • Cycle2work scheme
  • Corporate discounts
  • Excellent parental leave policy

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are successful in your application, you will be required to attend a week of formal classroom training and will be provided with the necessary support to help you succeed in your new role.



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