Junior Professional Services Engineer

6 days ago


Oxford, Oxfordshire, United Kingdom Sanderson Full time

Job Summary:

This is an exciting opportunity for a skilled IT professional to join Sanderson as a Junior Professional Services Engineer. As a key member of our team, you will be responsible for providing technical support and services to our clients.

Key Responsibilities:

  • Onsite Helpdesk Support:
    • Resolve IT issues on-site when remote support isn't possible.
    • Manage and escalate incident tickets, ensuring timely resolutions.
    • Maintain desktop asset registers and configurations.
    • Collaborate with clients and 3rd party vendors.
  • Professional Services:
    • Lead and deliver 1-2 projects monthly.
    • Collaborate with project managers to adhere to project plans.
    • Create and manage detailed Scope of Work (SOW) documents.
    • Ensure project completion within scope and timeframe.
  • Person Specification:
    • Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
    • Driving license and own transport required.
    • Strong communication, troubleshooting, and client service skills.
    • Professional, positive, and adaptable.
    • Team player with a proactive approach to problem-solving.
    • Ability to work independently under pressure.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

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