Junior Professional Services Engineer
6 days ago
Job Summary:
This is an exciting opportunity for a skilled IT professional to join Sanderson as a Junior Professional Services Engineer. As a key member of our team, you will be responsible for providing technical support and services to our clients.
Key Responsibilities:
- Onsite Helpdesk Support:
- Resolve IT issues on-site when remote support isn't possible.
- Manage and escalate incident tickets, ensuring timely resolutions.
- Maintain desktop asset registers and configurations.
- Collaborate with clients and 3rd party vendors.
- Professional Services:
- Lead and deliver 1-2 projects monthly.
- Collaborate with project managers to adhere to project plans.
- Create and manage detailed Scope of Work (SOW) documents.
- Ensure project completion within scope and timeframe.
- Person Specification:
- Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
- Driving license and own transport required.
- Strong communication, troubleshooting, and client service skills.
- Professional, positive, and adaptable.
- Team player with a proactive approach to problem-solving.
- Ability to work independently under pressure.
What We Offer:
- A dynamic and fast-paced work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
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