Onboarding and Adoption Expert

1 day ago


Sheffield, Sheffield, United Kingdom Nobi Smart Lamps Full time

Become part of a dynamic team shaping the future of senior care

Nobi Smart Lamps is a rapidly growing scale-up driven by a bold social mission: to empower senior citizens to live with peace of mind and independence. Our innovative products and services aim to enhance safety and quality of life for seniors. We're seeking an exceptional Onboarding and Adoption Expert to join our UK Customer Success Team.

This role requires frequent travel to customer locations across the UK to deliver in-person training and provide empathetic support. Reporting to the Project Manager/Customer Success Manager UK, you'll work closely with stakeholders to ensure seamless adoption and utilization of our system. The ideal candidate will have experience in the care sector and a passion for improving senior care through technology.

Key responsibilities include:

  • Developing and delivering effective training programs to ensure customers feel confident and equipped to benefit from our technology.
  • Providing empathetic ongoing support, including troubleshooting and escalation management, to ensure an optimal customer experience.
  • Collaborating with the Customer Success Team to foster delightful customer experiences.
  • Executing project plans and communicating with stakeholders to ensure timely delivery.

A competitive salary package, estimated at £48,000 - £62,000 per annum, depending on experience, is available for this position. If you're ready to bring your expertise and passion to a role that makes a difference, we'd love to hear from you.



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