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Customer Support Specialist
2 months ago
Key Responsibilities:
* Learn and master Zoho's suite of SaaS products to become a product expert.
* Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
* Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
* Maintain accurate and detailed records of customer interactions and resolutions.
* Contribute to the creation and improvement of support documentation.
Requirements:
* Full professional proficiency in English.
* 5+ minimum total experience required with 1-3 years of hands-on experience included.
* Understanding of software programs; prior experience with SaaS products is an advantage.
* Ability to learn quickly and adapt to evolving product features.
* Excellent problem-solving and analytical skills.
* Comfortable working in an office environment.
Bonus Skills:
* Previous customer support experience.
* Basic programming knowledge.
Benefits:
* Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
* Supportive and inclusive work environment
* Opportunity to work with a global team and contribute to the growth of a leading technology company
It is essential for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software
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