Community Liaison Officer

3 days ago


Fulham, Greater London, United Kingdom Pertemps Network Group Full time
About the Role

This is an urgent opportunity to join a forward-thinking council in a pivotal role as a Resident Adviser. You will be the vital first point of contact for residents, helping them navigate council services and ensuring a seamless, high-quality experience.

What You'll Do
  1. Assist residents with diverse enquiries across services such as Parking, Benefits, Environmental Services, Planning, and more.
  2. Provide accurate information, process payments, and uphold data protection standards.
  3. Manage complex cases, liaising with service providers to deliver timely solutions.
What We're Looking For
  • Proven experience in customer service: Preferably in a call centre, public sector, or similar environment.
  • Exceptional communication skills: Verbal and written, with a professional and empathetic approach.
  • Tech-savvy mindset: Ability to quickly learn and utilise multiple IT systems and databases.
  • Salary: Approximately £29,568 - £37,136 per annum (based on 30 hours/week) + benefits.


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