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Retail Trainee Manager

2 months ago

Surrey, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer in the UK, operating a network of over 200 stores nationwide. With a rich history dating back to 1980, the company has undergone significant transformations and has emerged as a market leader in the wine industry.

Job Summary

We are seeking a dynamic and ambitious individual to join our team as a Retail Trainee Manager. As a key member of our team, you will embark on a 12-month development program that will equip you with the skills and knowledge necessary to succeed in a leadership role within our company.

Key Responsibilities
  • Drive Store Performance: Maximize sales opportunities and optimize KPI performance in store by identifying focus areas and building plans to improve them and exceed targets.
  • Deliver Exceptional Customer Service: Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop Wine Knowledge: Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Lead by Example: Demonstrate Majestic's Ways of Working and be a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Requirements
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Prioritize and strategically problem-solve in high-pressure environments.
  • Self-motivated, able to thrive when working alone and as part of a team.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What We Offer
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities, including excellent in-house training schemes.
  • Fantastic incentives, including opportunities to explore our different vineyards.
  • A contributory company pension plan.
  • Life assurance (worth 3 times your annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • PLUS invites to wine tasting events.
  • Access to Retail Trust, including Retail Rewards and discounted shopping cards.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
  • Company sick pay scheme.