Retail Location Manager

4 weeks ago


Surrey, United Kingdom CH&CO Full time
Job Title: Retail Location Manager

We are seeking a highly skilled and experienced Retail Location Manager to join our team at RHS Garden Wisley. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail outlets, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Ensure compliance with all relevant laws, regulations, and company policies, including health and safety, employment law, and food safety law.
  • Manage outlet standards, administration, rotas, cash control, stock control, and security procedures in accordance with company policies and procedures.
  • Provide full catering services as agreed within the client contract and service level agreements.
  • Organize work throughout the unit to facilitate efficient customer service and profitable operations.
People Management:
  • Ensure all employees adhere to the correct standards of dress and appearance.
  • Ensure effective communication to consistently demonstrate excellent customer care, selling techniques, merchandising skills, and knowledge of current promotions.
  • Recruit, induct, train, promote, manage performance, develop, and discipline all employees in accordance with company employment and equal opportunities policies.
Financial Contribution:
  • Ensure adherence to ATV, sales target, GP%, wastage, and staff planned budget.
  • Maximize profit conversion through tight control of resources and cash control.
  • Investigate revenue shortfalls and cost overspends, taking action as necessary.
  • Achieve unit turnover and profit targets.
  • Initiate and implement action plans to achieve unit budget.
What We Offer:
  • Personal development and training opportunities.
  • Life assurance scheme.
  • Pension scheme.
  • Holiday allowance.
  • Private medical eligibility.
  • Eye care.
  • A great wellbeing strategy, including access to our Employee Assistance Programme and salary finance.
  • Family friendly support.
  • Regular social events and communication with our leaders.
  • Holiday purchase scheme.
  • Volunteering days.
  • Professional subscriptions.
  • Recognition schemes and people awards.
  • Long service awards.
  • Access to high street discount vouchers.
  • Cycle to work scheme.

Company of Cooks is a leading catering company that officially formed part of CH&CO Catering Group Ltd in 2020. We are passionate about delivering exceptional food and service to our customers, and we are committed to providing a positive and supportive work environment for our employees.



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