Boutique Manager
2 days ago
At Jo Malone London, we are seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.
Key Responsibilities:
- Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
- Create and execute a business plan to drive sales and customer growth
- Develop and implement strategies to enhance customer experience and loyalty
- Manage store operations, including inventory, facilities, and cash reconciliation
- Collaborate with cross-functional teams to drive business results and achieve company goals
Requirements:
- Proven retail management experience, preferably in the beauty or luxury retail industry
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience, including inventory and facilities management, and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience creating and executing in-store events and promotions
- Flexible availability across days and hours
- Proficient in Microsoft Office
- Proof of right to live and work in the country
About Us:
Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.
Benefits:
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
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