Gateline Assistant

4 weeks ago

Swindon, Swindon, United Kingdom Great Western Railway Full time
About the Role

We are seeking a skilled and customer-focused Gateline Assistant to join our team at Great Western Railway. As a key member of our station team, you will be responsible for providing exceptional customer service at ticket barriers, operating and managing automatic ticket gates, and ensuring smooth fare collection.

Key Responsibilities
  • Provide exceptional customer service at ticket barriers, responding to customer queries and resolving issues in a professional and courteous manner.
  • Operate and manage automatic ticket gates, ensuring they are functioning correctly and making adjustments as needed.
  • Check and issue tickets, helping customers without valid fares and providing information on ticket options and promotions.
  • Maintain a clean, safe, and organized gateline area, adhering to health and safety standards and reporting any issues to management.
  • Sell tickets using a mobile machine when needed, processing transactions efficiently and accurately.
Working Pattern

We require our Gateline Assistants to be flexible and work a variety of shifts, including weekends and bank holidays. This will enable us to provide excellent customer service and ensure our stations are well-staffed at all times.

What We Offer
  • A competitive salary and benefits package, including a Health Cash Plan, health screenings, and EAP.
  • Opportunities for career development and progression within the company.
  • A supportive and inclusive work environment, with a focus on diversity and inclusion.
  • A free GWR Travel pass, allowing you to travel on our trains for free.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

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