Front of House Coordinator

5 days ago


Leicester, United Kingdom Brook Street Full time

Job Summary:

We are seeking a highly organized and customer-focused Front of House Coordinator to join our team at Brook Street. As a Front of House Coordinator, you will be responsible for providing exceptional customer service, managing the reception area, and supporting the smooth operation of our office.

Key Responsibilities:

  • Customer Service: Answer all telephone calls in a professional and polite manner, responding to clients and visitors in a friendly and approachable way.
  • Reception Management: Create and maintain a welcoming and comfortable reception area, ensuring it is always smart in appearance and meeting the high standards of our company.
  • Administrative Support: Provide administrative support to the Centre Manager, including managing meeting rooms, meetings, and refreshments, as well as maintaining search engine optimization and overseeing support staff for maintenance and cleaning.
  • Client Relationships: Develop good relationships with clients, identifying opportunities for growth and development, and providing general support to ensure their needs are met.
  • Operational Support: Assist the Centre Manager with operational issues, ensuring the smooth management of centre operations, and supporting sales and marketing tasks and activities.

Requirements:

  • Organizational Skills: Possess good organizational skills and apply a detailed and systematic approach to office management and sales.
  • Communication Skills: Have confidence in communicating effectively with a variety of people at all levels, possessing good interpersonal skills.
  • Administration Experience: Have strong administration experience and customer service skills.

What We Offer:

As a Front of House Coordinator at Brook Street, you will have the opportunity to work in a dynamic and supportive team environment, with a competitive salary and benefits package.


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