Sales and Events Ambassador

3 weeks ago


Cardiff, Cardiff, United Kingdom St David's Cardiff Full time

Job Role Overview


We are seeking a skilled Sales and Events Assistant to join our team at St David's Cardiff. As a key member of our sales and events team, you will be responsible for delivering exceptional customer service, developing and elevating the customer experience, and responding to brand and customer queries in a timely manner.


Key Responsibilities



  • Deliver excellent customer service and develop strong relationships with clients and customers
  • Develop and elevate the customer experience through effective communication and problem-solving skills
  • Respond to brand and customer queries in a timely and professional manner
  • Communicate effectively with management, brands, and clients to ensure seamless operations
  • Collate commercial information to generate sales reports and identify areas for improvement
  • Support the brand community during store changes and events
  • Confidently execute small-scale store events and activations
  • Oversee the efficient functioning of the pop-up activation and ensure a commercial yet creative visual proposition
  • Monitor and manage the sales floor to maximize profitability
  • Visual merchandising the space to ensure a commercial yet creative visual proposition

Requirements



  • A strong sales background and knowledge of best practice in retail standards and customer service
  • Ability to work under own initiative as well as in a team to achieve sales targets and customer satisfaction
  • Strong problem-solving skills and effective communication skills with significant customer experience and an enthusiastic selling personality
  • Fluency in English and ability to communicate effectively at all levels
  • Experience in clienteling, community-building activities, and events
  • Experience in visual merchandising and display

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