Help Desk Operations Manager

2 weeks ago


Basildon, Essex, United Kingdom Maxwell Stephens Ltd Full time
About the Role

We are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Ltd. As a key member of our operations team, you will be responsible for leading our Help Desk operations and ensuring the smooth delivery of exceptional customer service.

Key Responsibilities
  • Oversee day-to-day Help Desk operations, ensuring all processes are followed correctly.
  • Manage job allocations, customer inquiries, and ensure P1 and P2 jobs are updated before close of business.
  • Lead and support Help Desk staff, conducting appraisals and performance reviews.
  • Generate reports to monitor SLA targets, ensuring workload is managed effectively.
  • Work closely with the Operations Manager and Managing Director to improve processes and team performance.
What We Offer

As a Help Desk Manager at Maxwell Stephens Ltd, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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