Product Recovery Quality Assurance Specialist
6 days ago
About the Role:
We are seeking a highly skilled and detail-oriented Product Recovery Quality Assurance Specialist to join our team at NEXT. As a Product Recovery Quality Assurance Specialist, you will play a critical role in ensuring that our customers receive high-quality products.
Key Responsibilities:
- Conduct thorough quality checks on products to ensure they meet our quality standards.
- Process damaged, used, and faulty products, focusing on recovery and ensuring they are fit for sale.
- Identify and report any errors or discrepancies in product quality or documentation.
- Communicate with the fraud team to investigate and resolve any fraudulent activity.
- Ensure that all products are properly inspected, repacked, and stored to maintain their quality.
- Conduct audits to identify areas for improvement in our processes and product care.
- Maintain accurate and up-to-date departmental paperwork, including reporting and filing.
About You:
- You will have a high level of attention to detail and be able to make objective decisions based on facts.
- You will be able to work independently or as part of a team, and communicate effectively with colleagues at all levels.
- You will have excellent understanding of Google Suite and be proficient in using it to manage tasks and communicate with the team.
- You will be flexible and willing to work additional hours as needed.
- You will be punctual and reliable, with a strong commitment to quality and customer satisfaction.
What We Offer:
- A competitive salary and benefits package.
- A 25% discount on all NEXT items in store and online.
- Up to 15% discount on our branded items.
- Up to 75% off branded and NEXT items in our on-site staff shops.
- Free parking on-site.
- Access to our restaurants with great food at amazing prices.
- Free uniform and all safety equipment provided.
- Sharesave scheme open to all employees.
- Regular incentives, initiatives, and prizes from our Great Place to Work committee.
- Digicare+ gives you free access to medical support services, including Digital GP appointments.
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