Application Support Specialist

5 days ago


Ashford, Kent, United Kingdom Fresh Direct Full time

Functional Support Analyst

This role is responsible for providing 24/7 application support at level 2 and level 3 for the business. The successful candidate will maintain the application services in line with service improvement plans, play a key role in major incident resolution, and provide strong incident follow-up through problem management.

About the Role:

  • Provide 24/7 application support at level 2 and level 3.
  • Maintain the application services in line with service improvements plans.
  • Play a key role in major incident resolution.
  • Provide strong incident follow-up through problem management.
  • Execution of various daily and weekly system monitoring, and resolution of any issues found.
  • Deliver small changes and projects as required.
  • Regular housekeeping checks and system policing of data in designated business areas, in order to ensure early cleansing by nominated business users.
  • Build strong relationships with business stakeholders to understand and deliver BT to the required high standard to meet their needs, as well helping to educate and train business areas to reduce incidents and utilise systems in a smoother and efficient manner.
  • Provide input into key knowledge database articles for both our 3rd parties and our own internal resolver teams and conduct or co-ordinate regular review.
  • Ensure personal knowledge and exposure to the business applications remains up to date, appropriate and relevant.

About You:

To be successful in this role, you will need to have a strong understanding of the technology platforms in which the applications reside and be a SME for the business applications. You will have excellent communication skills with the ability to convey information to a range of audiences in a clear and confident way to achieve desired outcomes.



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