Functional Support Specialist

2 weeks ago

Ashford, Kent, United Kingdom Fresh Direct Full time

Functional Support Specialist

At Fresh Direct, we are seeking a highly skilled Functional Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing 24/7 application support at level 2 and level 3, maintaining application services in line with service improvement plans, and playing a key role in major incident resolution.

About the Role

  • Provide 24/7 application support at level 2 and level 3.
  • Maintain application services in line with service improvement plans.
  • Play a key role in major incident resolution.
  • Provide strong incident follow-up through into problem management.
  • Execute various daily and weekly system monitoring, and resolution of any issues found.
  • Deliver small changes and projects as required.
  • Regular housekeeping checks and system policing of data in designated business areas, in order to ensure early cleansing by nominated business users.
  • Build strong relationships with business stakeholders to understand and deliver BT to the required high standard to meet their needs, as well helping to educate and train business areas to reduce incidents and utilise systems in a smoother and efficient manner.
  • Provide input into key knowledge database articles for both our 3rd parties and our own internal resolver teams and conduct or co-ordinate regular review.
  • Ensure personal knowledge and exposure to the business applications remains up to date, appropriate and relevant.

About You

To be successful in this role, you will need to have a strong understanding of technology platforms and be a SME for business applications. You will have excellent communication skills with the ability to convey information to a range of audiences in a clear and confident way to achieve desired outcomes. As you will liaise with various stakeholder levels, you must be able to think cross-functionally to be able to derive a suitable solution to business challenges.

What We Offer

  • A competitive salary.
  • Generous holiday allowance, with option to purchase 5 additional holiday days.
  • Pension scheme.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  • Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
  • Recognition awards and Incentives.
  • Career progression opportunities - being part of Fresh Direct, the world's leading foodservice business, opens up a world of possibility.

About Us

At Fresh Direct, everyone is welcome. We don't want you to 'fit our culture' we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

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