Service Advisor

1 month ago

Epsom, Surrey, United Kingdom Pybus Recruitment Ltd Full time
Job Title: Service Advisor

We are seeking an experienced Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a high standard of quality workmanship.

Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan' and support continuous process improvement.

Key Responsibilities:
  • Drive the standard in customer care with the diverse customer base
  • Manage the relationship between customer and dealership
  • Manage the service process effectively
  • Go beyond process in delivering exceptional customer service
  • Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services
Requirements:
  • Administrative experience
  • Able to handle sensitive and confidential information
  • Excellent communication and customer service skills with experience handling complaints
  • Evidence of customer facing administrative experience
  • Experience in a selling/customer service environment
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points
  • Evidence of 'Right to work in the UK'
Benefits:
  • Industry leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Bonus payments based upon your performance
  • Pension Scheme & Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

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