Service Advisor

2 months ago


Epsom, Surrey, United Kingdom Trust Ford Full time
About the Role

We're looking for a skilled Service Advisor to join our team at Trust Ford. As a Service Advisor, you'll play a crucial role in delivering exceptional customer service and ensuring our customers receive the best possible experience.

Key Responsibilities
  • Provide outstanding customer service and support to our customers
  • Work closely with our sales and service teams to ensure seamless customer experiences
  • Handle sensitive and confidential information with discretion and professionalism
  • Develop and maintain strong relationships with our customers and colleagues
  • Contribute to a positive and supportive team environment
What We Offer

As a Service Advisor at Trust Ford, you'll enjoy a competitive salary, 33 days' annual leave, and a range of benefits, including a performance-related bonus, pension scheme, and life assurance. You'll also have access to our Ford Privilege vehicle purchase scheme, discount on service, bodyshop, and parts, and a cycle to work purchase scheme.

In addition, you'll have the opportunity to develop your skills and career with our comprehensive training and development programme, including a week at our residential induction academy. You'll also be able to volunteer for a charity of your choice, once a year, as part of our corporate social responsibility programme.

Requirements
  • Excellent communication and interpersonal skills
  • Experience in a selling/customer service environment
  • Ability to work to deadlines and handle sensitive information
  • Strong organisational skills and attention to detail
  • Minimum of 1 year's experience in a similar role

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