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Customer Support Specialist

2 months ago

Aldershot, Hampshire, United Kingdom Faith Recruitment Full time

Customer Support Administrator
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**Key Responsibilities**
---------------------

* Provide exceptional customer service to new and existing customers via phone and email
* Manage customer ticket queue alongside team members, ensuring timely resolution
* Process online quotations and orders, inputting them into the system
* Share knowledge of products with customers, offering support and guidance
* Collaborate with the customer service manager to deliver outstanding service
* Troubleshoot and empathize with customers regarding delivery issues

**Ideal Candidate**
------------

* Possess excellent communication skills, both verbal and written
* Hold 1+ years of experience in an office-based customer service role
* Demonstrate great attention to detail

**What We Offer**
---------------

* A dynamic working environment as part of a busy team in a growing company
* Onsite parking and Monday to Friday, office-based working hours

Note: This is a unique job description generated based on the original text, using business synonyms and different phrasing to convey the same information.