Field Service Operations Lead
2 days ago
About Midwich
We are a leading AV/IT distribution company in the UK with a wide range of products and services. Our goal is to deliver exceptional customer service and support.
We are seeking a Field Service Operations Lead to join our Mi Support UK team, based remotely, to be responsible for onsite field call outs and support post sales service contracts while also providing technical support for our contract clients.
This role requires strong leadership and technical skills. The successful candidate will work in partnership with businesses throughout the group to achieve service levels aligned to central offerings within their region.
Responsibilities include leading the operational response to warranty claims, processing warranty contract orders, issuing and logging client entitlement, and accountable for delivery of the services and achieving all KPIs and SLAs associated with the service provision.
Requirements
- Degree in Electronics or Computer Science
- At least 3 years' experience in a similar role
- Excellent communication and problem-solving skills
- Familiarity with AV/IT technology and equipment
- Able to work independently and as part of a team
What We Offer
- An estimated salary of £50,000 - £60,000 per annum
- Contributory Pension Scheme
- Private Health Care
- Permanent Health Scheme
- Life Cover
- Profit Related Pay
- Paid Sickness Leave
- Staff Purchase Scheme
- Discounts from Local Businesses (dependant on location)
- Recruitment Finders Fee
- Employee Assistance Programme (EAP)
- Reduced Gym Membership (dependant on location)
- Cycle to Work Scheme
- Free Car Parking
- Shares Programme
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