Operations Director Lead

4 days ago


Sheffield, Sheffield, United Kingdom CBRE Group, Inc. Full time
Job Overview

This is a challenging role for an experienced Operations Director to lead and manage a defined contract, ensuring financial and operational commitments are met and exceeded.

The successful candidate will have a strong background in Contract/Account Management with experience in technical and/or hard services delivery. They will be responsible for developing and reviewing teams, appraisal, and the application of effective people management practice.

Main Responsibilities
  1. Lead and manage a contract team to deliver exceptional service and meet/exceed contractual commitments.
  2. Develop and implement strategies to increase turnover and profitability, add new services and projects, and win re-tenders.
  3. Ensure business policies and processes are effectively communicated and implemented within the contract.
  4. Maintain healthy and safe working conditions, adhering to client and Company health and safety policy and process.
  5. Optimize staffing structures to balance cost reduction with service excellence, supporting peaks and troughs in workload and disaster recovery.
  6. Ensure competent teams are in place, with effective succession planning arrangements.
  7. Collaborate with other Operational Managers to develop the business, foster teamwork, and support colleagues.
  8. Develop contract financial plans and ensure they are met and exceeded.
  9. Implement control systems to ensure statutory, policy, and contractual commitments are met.
  10. Promote customer focus throughout operational activities and maintain effective relationships with key client contracts.
  11. Lead by example, promoting the core RISE Values of CBRE Managed Services.
Requirements
  • A degree in Engineering or related field (HND or above)
  • Continuous personal development demonstrated through career progression
  • Managerial experience at Contract/Account Manager level or above in technical and/or hard services
  • Demonstrated ability to develop and review teams, appraisal, and effective people management practice
  • Excellent verbal and written communication skills
  • Visionary leader with high levels of personal integrity, analytical, and politically astute

We offer a competitive salary range £60,000 - £80,000 depending on experience, and a comprehensive benefits package.



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