Operations Director Lead
4 days ago
This is a challenging role for an experienced Operations Director to lead and manage a defined contract, ensuring financial and operational commitments are met and exceeded.
The successful candidate will have a strong background in Contract/Account Management with experience in technical and/or hard services delivery. They will be responsible for developing and reviewing teams, appraisal, and the application of effective people management practice.
Main Responsibilities- Lead and manage a contract team to deliver exceptional service and meet/exceed contractual commitments.
- Develop and implement strategies to increase turnover and profitability, add new services and projects, and win re-tenders.
- Ensure business policies and processes are effectively communicated and implemented within the contract.
- Maintain healthy and safe working conditions, adhering to client and Company health and safety policy and process.
- Optimize staffing structures to balance cost reduction with service excellence, supporting peaks and troughs in workload and disaster recovery.
- Ensure competent teams are in place, with effective succession planning arrangements.
- Collaborate with other Operational Managers to develop the business, foster teamwork, and support colleagues.
- Develop contract financial plans and ensure they are met and exceeded.
- Implement control systems to ensure statutory, policy, and contractual commitments are met.
- Promote customer focus throughout operational activities and maintain effective relationships with key client contracts.
- Lead by example, promoting the core RISE Values of CBRE Managed Services.
- A degree in Engineering or related field (HND or above)
- Continuous personal development demonstrated through career progression
- Managerial experience at Contract/Account Manager level or above in technical and/or hard services
- Demonstrated ability to develop and review teams, appraisal, and effective people management practice
- Excellent verbal and written communication skills
- Visionary leader with high levels of personal integrity, analytical, and politically astute
We offer a competitive salary range £60,000 - £80,000 depending on experience, and a comprehensive benefits package.
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