Epos Field Service Technician
1 month ago
At Ricoh, we're committed to building diverse teams that reflect the communities we serve. As a Field Service Representative for our Epos solutions, you'll play a vital role in delivering exceptional technical support to our customers.
Role OverviewWe're looking for an experienced professional to join our team as a Field Service Representative. You'll be responsible for providing top-notch service to our customers, ensuring their equipment is up and running smoothly.
What We OfferIn this exciting role, you'll enjoy:
- A competitive salary of £35,000 - £45,000 per annum, depending on experience
- A comprehensive benefits package, including company pension and bonus scheme
- The opportunity to work with industry-leading digital services and innovative technology
As a Field Service Representative, your primary responsibilities will include:
- Providing technical service to customers, including installation, maintenance, and repair of equipment, ensuring satisfactory service in line with agreed service level agreements
- Maximizing revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties
To succeed in this role, you'll need:
- Excellent knowledge of electrical/mechanical engineering
- Proven experience in the service and repair of a broad range of Epos and IT equipment, including Tills, Printers, PEDS, Scanners, Access Points (APs), Switches & Routers
- Excellent knowledge of company service procedures
- Good organizational skills, with the ability to multitask to meet service priorities
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