Epos Field Service Technician

1 month ago


Sheffield, Sheffield, United Kingdom Ricoh Full time

At Ricoh, we're committed to building diverse teams that reflect the communities we serve. As a Field Service Representative for our Epos solutions, you'll play a vital role in delivering exceptional technical support to our customers.

Role Overview

We're looking for an experienced professional to join our team as a Field Service Representative. You'll be responsible for providing top-notch service to our customers, ensuring their equipment is up and running smoothly.

What We Offer

In this exciting role, you'll enjoy:

  • A competitive salary of £35,000 - £45,000 per annum, depending on experience
  • A comprehensive benefits package, including company pension and bonus scheme
  • The opportunity to work with industry-leading digital services and innovative technology
Job Description

As a Field Service Representative, your primary responsibilities will include:

  1. Providing technical service to customers, including installation, maintenance, and repair of equipment, ensuring satisfactory service in line with agreed service level agreements
  2. Maximizing revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties
Requirements

To succeed in this role, you'll need:

  • Excellent knowledge of electrical/mechanical engineering
  • Proven experience in the service and repair of a broad range of Epos and IT equipment, including Tills, Printers, PEDS, Scanners, Access Points (APs), Switches & Routers
  • Excellent knowledge of company service procedures
  • Good organizational skills, with the ability to multitask to meet service priorities


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