Customer Duty Manager

3 weeks ago


Mansfield, Nottinghamshire, United Kingdom Capital One - UK Full time

About the Role

">

We are seeking a highly skilled Customer Duty Manager to join our team in the UK. As a Customer Duty Manager, you will be responsible for overseeing the delivery of our Consumer Duty and Customer Outcome Testing programme, ensuring that we are prioritizing the right areas as a business and providing expert advice on risk management and governance.

">

Your primary responsibility will be to lead cross-functional teams to deliver our programme, assess and mitigate risks associated with our programme, and develop and implement effective risk management strategies to support the delivery of our programme.

">

You will also be required to analyze qualitative and quantitative data, summarize findings into key insights, and report back to senior stakeholders.

">

Responsibilities

">
  • ">
  • Lead cross-functional teams to deliver our Consumer Duty and Customer Outcome Testing programme.">
  • Assess and mitigate risks associated with our programme.">
  • Develop and implement effective risk management strategies to support the delivery of our programme.">
  • Collaborate with cross-functional teams to ensure that our risk management strategies are aligned with business objectives.">
  • Analyze qualitative and quantitative data, summarize findings into key insights, and report back to senior stakeholders.">
">

Requirements

">
  • ">
  • Degree-level qualification in a relevant field, such as risk management or business.">
  • Proven experience in risk management and governance, preferably in a financial services organization.">
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective risk management strategies.">
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate effectively with senior stakeholders.">
  • Ability to work independently and as part of a team, with a strong attention to detail and a commitment to delivering high-quality results.">
">

Benefits

">

We offer a competitive salary range of £60,000-£80,000 per annum, depending on experience, as well as a comprehensive benefits package, including pension scheme, bonus, generous holiday entitlement, and private medical insurance.

">

Ongoing training and development opportunities through our Capital One University training programmes.

">

An opportunity to work in a dynamic and innovative environment with a company committed to transformation.



  • Mansfield, Nottinghamshire, United Kingdom ENGINEERINGUK Full time

    About the JobTesco is looking for an experienced Pharmacy Manager to join our team in Mansfield. As a Duty Pharmacy Manager, you will be responsible for leading our pharmacy team and providing top-notch services to customers. You will supply prescriptions, deliver NHS and Private services, and provide healthcare advice to customers.In this role, you will...

  • Duty Store Supervisor

    2 months ago


    Mansfield, Nottinghamshire, United Kingdom JYSK UK Full time

    We are looking for a dedicated and results-driven Duty Store Supervisor to join our team at JYSK UK.The successful candidate will have experience in supervising sales associates, managing stock, and maintaining store appearance.The salary for this role is estimated to be around £30,000 - £42,000 per annum, depending on experience.Key...


  • Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time

    Job Description:As a Senior Customer Experience Manager at SF Recruitment, you will play a pivotal role in shaping the customer service landscape. Your primary responsibility will be to lead a team of customer support specialists in delivering outstanding service to our savings customers.Main Duties:• Manage team metrics and identify areas for...


  • Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time

    Looking for a new challenge in leadership? We're currently seeking a highly motivated and experienced individual to take on the role of Customer Service Team Leader at our client's organisation.About the Organisation: Our client is a dynamic company dedicated to providing exceptional customer service to its savings customers. As a Customer Service Team...


  • Mansfield, Nottinghamshire, United Kingdom The Best Connection - Mansfield Full time

    Job Title: Customer Service RepresentativeAt The Best Connection in Mansfield, we are seeking a skilled Customer Service Representative to handle customer interactions for our client. This is an exciting opportunity to work in a fast-paced environment, utilizing your excellent communication skills and problem-solving abilities.The ideal candidate will be...


  • Mansfield Woodhouse, Nottinghamshire, United Kingdom Austin Fraser Full time

    We are looking for a talented Wholesale Sales and Customer Success Manager to join our team at Austin Fraser. Based in Mansfield Woodhouse, this exciting opportunity offers a challenging and rewarding career path for the right candidate.The successful candidate will have a strong background in Electrical Wholesale, with a minimum of 2-3 years of experience....


  • Mansfield, Nottinghamshire, United Kingdom The Best Connection - Mansfield Full time £12

    Company Overview:The Best Connection - Mansfield is seeking an experienced Customer Service Representative to join their team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Job Description:Handle customer interactions via phone, email, and live chatProvide information on the...


  • Mansfield, Nottinghamshire, United Kingdom CV-Library Full time

    Job OverviewWe are seeking a highly skilled Customer Service Assistant to join our dynamic team. As a key member of the support team, you will provide exceptional customer service via phone and email while supporting the Customer Service Manager.The ideal candidate will possess strong communication skills, be able to work well under pressure in a fast-paced...


  • Mansfield, Nottinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Mansfield, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...


  • Mansfield, Nottinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Mansfield, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...


  • Mansfield, Nottinghamshire, United Kingdom Inspire Resourcing Ltd Full time

    Job Description: Inspire Resourcing Ltd is seeking a skilled Customer Artwork Technician to join their team in Nottingham. As a key member of our production team, you will play a crucial role in delivering high-quality artwork to our clients' print suppliers.Your primary responsibilities will include creating customer artwork from initial briefs,...


  • Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time

    About the Role:This exciting opportunity involves leading a team of customer support specialists in a dynamic office environment. As a natural leader, you will be responsible for creating an engaging team culture and driving customer satisfaction through excellence.Responsibilities:• Collaborate with Branch Team Leaders to create a united team vision•...


  • Mansfield, Nottinghamshire, United Kingdom ENGINEERINGUK Full time

    About Tesco PharmacyTesco Pharmacy is committed to delivering exceptional customer service and making a positive impact on our communities. As a Duty Pharmacy Manager, you will be part of a talented team dedicated to providing top-notch healthcare advice and support. You will work closely with our wider store teams to ensure a smooth and consistent...


  • Mansfield, Nottinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    About the RoleAs a Customer Service Advisor with beBee Professionals, you will play a crucial part in delivering exceptional customer experiences. Located in Mansfield, United Kingdom, this position requires an individual who can effectively communicate and resolve queries in a timely manner.Key ResponsibilitiesContact customers via phone, email, or chat to...


  • Mansfield, Nottinghamshire, United Kingdom Brellis Recruitment Careers Full time

    Job Title: Logistics and Customer Service ExecutiveWe are seeking a highly motivated and organized individual to fill the role of Logistics and Customer Service Executive. In this position, you will be responsible for ensuring the smooth delivery of goods worth £8-10 million per year in revenue.Your key responsibilities will include processing sales orders,...


  • Mansfield, Nottinghamshire, United Kingdom Aspens Services Full time

    Career OpportunityWe invite applications for the position of Kitchen Operations Manager at Aspens Services Ltd. This role offers a unique chance to join our dynamic team and contribute to the delivery of exceptional food experiences for children in schools.Key ResponsibilitiesAs a Kitchen Operations Manager, your duties will include:Developing and...

  • Delivery Manager

    4 weeks ago


    Mansfield, Nottinghamshire, United Kingdom Brellis Recruitment Careers Full time

    Job DescriptionWe are seeking an experienced Project Manager to join our team at Brellis Recruitment Careers.About the RoleThis is a fantastic opportunity to work as a Project Manager with a reputable company in the manufacturing industry.As a Project Manager, you will be responsible for providing full and professional project management services for...


  • Mansfield, Nottinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job OverviewWe are seeking a motivated and customer-focused Sales Assistant to join our team in Mansfield, United Kingdom. This role is perfect for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.Key ResponsibilitiesGreet and assist customers with product selection and provide product knowledge and...


  • Mansfield, Nottinghamshire, United Kingdom SF Recruitment (Nottingham) Full time

    We're seeking a talented and ambitious individual to take on the role of Customer Service Team Leader at our client's organisation. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and driving customer satisfaction.About the Job: The successful candidate will work closely with the Branch Team...


  • Mansfield Woodhouse, Nottinghamshire, United Kingdom Juice Electrical Supplies Ltd Full time

    About the RoleJuice Electrical Supplies Ltd is seeking an experienced Sales and Customer Solutions Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with existing customers, as well as identifying and pursuing new business opportunities.The ideal candidate will have a proven track record in...