Customer Duty Manager
3 weeks ago
About the Role
">We are seeking a highly skilled Customer Duty Manager to join our team in the UK. As a Customer Duty Manager, you will be responsible for overseeing the delivery of our Consumer Duty and Customer Outcome Testing programme, ensuring that we are prioritizing the right areas as a business and providing expert advice on risk management and governance.
">Your primary responsibility will be to lead cross-functional teams to deliver our programme, assess and mitigate risks associated with our programme, and develop and implement effective risk management strategies to support the delivery of our programme.
">You will also be required to analyze qualitative and quantitative data, summarize findings into key insights, and report back to senior stakeholders.
">Responsibilities
">- ">
- Lead cross-functional teams to deliver our Consumer Duty and Customer Outcome Testing programme.">
- Assess and mitigate risks associated with our programme.">
- Develop and implement effective risk management strategies to support the delivery of our programme.">
- Collaborate with cross-functional teams to ensure that our risk management strategies are aligned with business objectives.">
- Analyze qualitative and quantitative data, summarize findings into key insights, and report back to senior stakeholders.">
Requirements
">- ">
- Degree-level qualification in a relevant field, such as risk management or business.">
- Proven experience in risk management and governance, preferably in a financial services organization.">
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective risk management strategies.">
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate effectively with senior stakeholders.">
- Ability to work independently and as part of a team, with a strong attention to detail and a commitment to delivering high-quality results.">
Benefits
">We offer a competitive salary range of £60,000-£80,000 per annum, depending on experience, as well as a comprehensive benefits package, including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
">Ongoing training and development opportunities through our Capital One University training programmes.
">An opportunity to work in a dynamic and innovative environment with a company committed to transformation.
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