Datacentre Network Engineer

2 weeks ago

London, Greater London, United Kingdom Zayo Group Holdings, Inc. Full time
Job Title: Datacentre Network Engineer

Zayo Group Holdings, Inc. is seeking a highly skilled Datacentre Network Engineer to join our team. As a key member of our network operations team, you will be responsible for ensuring the reliability and performance of our fibre optic network.

Key Responsibilities:
  • Monitor and troubleshoot network issues in a multi-vendor environment
  • Collaborate with internal stakeholders and external customers to resolve faults and ensure service availability
  • Manage fault receipt, identification, and logging, as well as support team dispatch and fault management to resolution
  • Ensure service availability and Mean Time To Repair (MTTR) targets are met
  • Provide support to the Shift Lead when required
  • Monitor and manage facilities and key sites
  • Arrange and coordinate access for suppliers with support team members
  • Provide key metrics and reports as required to senior Operations stakeholders
Requirements:
  • 2-4 years of proven NOC experience in the telecommunications industry
  • Experience in DWDM, Fibre & Optical equipment
  • German or French speaking advantageous
  • Experience in a multi-vendor environment, including Ciena, Cisco, Huawei, Marconi, Juniper, ADVA, Alcatel, Bandwidth Managers, Lambda unite, Nokia, OMC
  • Knowledge of OSP practices, including basic OTDR analysis and fibre repairs
  • Troubleshooting Transport and IP customer trouble tickets on DWDM / SDH and Ethernet networks
  • Pragmatic and analytical approach to problem solving
  • Confident and able to challenge suppliers and processes
  • Ability to manage in & out-sourced suppliers or partners
  • Comfortable working 24/7 shift patterns, including bank holidays and night work
  • Outstanding confidence, initiative, and organisational skills
  • Highly proficient in Google Workspace or O365
  • Familiarity with Salesforce CRM is desirable
  • Remain flexible and adaptable to any change in business needs or requirements
  • Proactive mindset & attitude to ensure customer satisfaction
Benefits:
  • Competitive compensation including annual incentive plan
  • Generous paid time off policy, including 25 days paid time off, one floating day, and two volunteer days off per annum
  • Health and life insurance
  • Employee assistance programs, including mental health, wellbeing, and medical support

Zayo Group Holdings, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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