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Customer Service Representative

2 months ago

Church Street, United Kingdom East of England Coop Full time
Customer Service Assistant

About the Role:



As a valued member of our team, you will be responsible for delivering high standards of customer service, ensuring our store offers an exceptional shopping experience for our customers.



Your Key Responsibilities:





  • Support our customers with their queries and concerns in a friendly and approachable manner.

  • Work collaboratively as part of a diverse and motivated team to achieve store goals.

  • Ensure our store's presentation, compliance, and engagement with the local community meet the highest standards.



Our Ideal Candidate:





  • Friendly and approachable with excellent communication skills.

  • A reliable team player with a positive attitude.

  • Engaged and self-motivated with a willingness to learn and adapt.

  • Basic level of numeracy, literacy, and IT skills.



Benefits:





  • Competitive rates of pay.

  • 20% discount in our food stores, plus other discounts across our family of businesses.

  • 22 days holiday, increasing with service plus bank holiday entitlement.

  • 5% employer pension contribution.

  • Death in service benefit.

  • Access to our colleague communications app, The Loop.

  • Enhanced family leave and pay arrangements.

  • Opportunities to grow with award-winning training and apprenticeship programmes.

  • Great deals and discounts across 100's of high street and online retailers.

  • Financial wellbeing support, including Wagestream.



About Us:



We strive to be the best place to work, investing in our colleagues to help them progress in their careers and achieve their full potential.