Customer Service Representative

6 days ago


Brant Street, United Kingdom Michaels of Canada, ULC. Full time
About the Role

We are seeking a Customer Service Representative to join our team at Michaels of Canada, ULC. in Burlington, ON.

As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues, and promoting our products and services.

The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide exceptional customer service by responding to customer inquiries, resolving issues, and promoting our products and services.
  • Maintain a thorough knowledge of our products and services to make recommendations to customers.
  • Process transactions efficiently and accurately, handling cash and operating a point-of-sale system.
  • Engage customers on our loyalty program, private label credit cards, and other promotions.
  • Participate in Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

We offer a competitive salary range of $15.00 - $18.00 per hour, depending on experience.

Additionally, we provide comprehensive benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts.



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