Housing Support Specialist

1 month ago


Manchester, United Kingdom Southway Housing Trust Full time

About Us

Southway Housing Trust is a community-based housing organisation committed to providing high-quality services to the people and neighbourhoods that we work in. We are inspired by our communities and care about the people and neighbourhoods; we are committed to constantly improving services and working in partnership with our tenants so that we can be successful together.

Our Customer Hub

The Customer Hub is the first point of contact for all inbound customer enquiries, and our team members are trained to provide advice and guidance on a range of housing-related issues. The Hub Advisors are part of one of three teams within the Customer Hub which are Repairs, Tenancy and Customer Experience. Each team specialises in several tasks related to the delivery of our core landlord services.

Your Role

You will be responsible for handling complex calls, providing advice and guidance on housing-related issues, and working collaboratively with the team to achieve goals and objectives. You will also participate in training and development opportunities to enhance your skills and knowledge.

What We Offer

* Competitive salary of £26,250 (pro rata for part-time roles)* Hybrid working model with the option to work from home up to 40% of the time* Opportunities for professional development and growth* A dynamic and supportive work environment* Salary: £26,250 (pro rata for part-time roles)



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