Senior Telecoms Account Specialist

3 days ago


Peterlee, Durham, United Kingdom CCA Recruitment Group Full time

Job Summary

We are looking for a highly motivated Senior Telecoms Account Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service, providing tailored solutions to complex cases, and collaborating with teams to ensure seamless customer care.

Responsibilities

  • Providing top-tier customer service through chat, email, and phone
  • Handling complex cases with a personal touch-tailored solutions for every client
  • Collaborating with teams to deliver seamless 'One Operation' customer care
  • Identifying improvement opportunities and coaching colleagues for excellence
  • Streamlining processes to maintain efficiency and minimize risks

Requirements

  • At least one year of telecoms experience in either selling telecoms, account management, or customer service
  • Comfortable working in a business-to-business environment
  • Familiar with broadband and hardware, and able to resolve technical queries

Bonus Structure

  • Quarterly awards: up to £2,500 per quarter
  • Annual bonuses: up to £10,000 per annum

Benefits Package

  • Free breakfast: enjoy fresh fruit, breakfast treats, and daily tea & coffee
  • Social events: get involved in our vibrant social calendar, featuring summer & Christmas parties and regular team gatherings


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