Customer Experience Manager
3 weeks ago
Glassolutions, part of Saint-Gobain Building Glass UK&I, seeks an exceptional Customer Experience Manager to drive service excellence. This role will lead the development of customer journey improvements, enhance digital tools, and oversee a team of 11 across three branches.
About the Role
The ideal candidate will have a proven track record in leading teams, delivering results, and maintaining top-class service standards. Strong customer focus, technological proficiency, and attention to detail are essential. The successful candidate will be motivated by elevating our service to the next level and leveraging performance metrics to identify opportunities for improvement.
Responsibilities
This role involves implementing customer experience strategies aligned with Saint-Gobain's goals, identifying key service differentiators, and leading training programs across the branch network. The Customer Experience Manager will also monitor and share performance against Customer Satisfaction Indicators (CSI), manage and recruit a team of 11, set clear objectives and KPIs, and enhance the quotation and sales process.
Benefits
We offer a competitive salary around £60,000 per annum, flexible working hours, job-sharing, part-time working, or anything else that matters to you. A standard working pattern is Monday to Thursday, 8:30 am-5 pm, with a 4 pm finish on Friday.
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