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Customer Experience Coordinator

1 month ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time

Rentokil Initial, a global leader in the business services industry, is seeking a skilled Portal Administrator to join their Dudley office.

The successful candidate will be responsible for ensuring that customer portals are maintained, key customer SLA's are met, and compliance within the portals is ensured while seeking revenue opportunities.

About the Role:

This is a brand new role within our Dudley office and will be responsible for ensuring that customer portals are maintained and key customer SLA's are met – This role will focus on compliance within the portals whilst also seeking revenue opportunities.

Key Responsibilities:

  • Collation of service information required to keep portals updated
  • Managing customer expectations on technicians attendance
  • Ensuring quotes are obtained and uploaded to the system
  • Reviewing recommendations/visit reports to increase job revenue
  • Dealing with customer and business queries
  • Liaison with service technicians to ensure customer SLA's are met
  • Highlight and escalate process gaps and suggests solutions
  • Manage daily workloads in relation to the SLA's in place
  • Maintain a high level of accuracy whilst meeting strict deadlines
  • Develop good relationships with all business and external stakeholders.
  • Works with the business front line to improve the quality of information
  • Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
  • Participates in daily meetings and shares ideas and issues
  • Uses experience to solve current problems

What We Offer:

We offer a competitive salary package including bonus opportunities, a salary grading system linked to performance, company pension, RI Rewards providing access to cashback and discounts from 3,000+ retailers, Refer a Friend scheme earning up to £1000, long service recognition with extra annual leave entitlement, and our Employee Assistance Programme (EAP) available 24/7.